Frequently Asked Questions
Individual Employer FAQs
How can I sign up my employees for ILG PA membership?
To sign up your employees, you need to click the “Are You An Individual Employer?” button at the top of the page. This will take you to the section dedicated to individual employers. From there, click the “Reward Your Employee Now” button to begin the process.
Follow the prompts and provide the required information, including your details and payment information. Once you have completed the sign-up process, you will receive a welcome email from ILG PA. In a subsequent email, you will receive a unique coupon code that you can share with your employees.
Your employees can then use this coupon code during their registration process to join as an Employed PCA member and enjoy the benefits of the membership.
Can I purchase membership for multiple employees at once?
Yes, you can pay for up to 8 employees at once through the website. If you have over 8 employees, please contact us at hello@ilg-pa.com and we can arrange this for you.
What benefits will my employees receive with ILG PA membership?
With ILG PA membership, your employees will have access to a range of valuable benefits. Here are some of the key benefits they can enjoy:
- Recognised Branded ILG ID Badge: Each employee will receive an official ILG PA ID badge, along with a branded lanyard and badge holder. This badge serves as a symbol of their affiliation with ILG PA and their commitment to delivering exceptional care.
- Exclusive Rewards & Discounts Platform: Your employees will gain access to an exclusive rewards and discounts platform. They can enjoy special deals and savings on retail and other services, ensuring they get the most out of their membership.
- Mental Fitness App: We provide a mental fitness app called MyMindPal. This app is designed to help individuals manage stress, increase positivity, live in the present moment, and bounce back from tough times. It’s a convenient tool to support their mental wellbeing.
- Legal Help and Support: Through our partnership with Irwin Mitchell, one of the UK’s largest law firms, your employees can access free legal advice and support. They can receive assistance on various legal matters, including consumer disputes, property queries, personal injury, and employment issues.
- Welfare and Debt Advice: We have partnered with Auriga to offer expert advice on welfare and debt matters. Your employees can receive guidance and support in managing their financial situation, including budgeting, bill assistance, and welfare benefit appeals.
- 24/7 Telephone Advice and Counselling Service: We provide a confidential and accessible telephone advice and counselling service. Available 24/7, your employees can seek emotional, personal, or work-related support from highly experienced counsellors and support specialists.
These benefits are aimed at supporting the wellbeing and professional development of your employees. By becoming ILG PA members, they can access these valuable resources and services to enhance their caregiving journey.
How can I manage the number of employees I pay for in my account?
You can manage the number of employees you have signed up for ILG PA through your online account. The account provides easy-to-use prompts for adding or removing employees. If you need assistance or have any membership-related enquiries, you can always reach out to our membership support team at hello@ilg-pa.com. They will be more than happy to assist you with any questions or concerns you may have regarding your employees’ membership.
Can I cancel my employees' membership if they leave?
As the account holder, you have the ability to cancel your employees’ membership if they leave. By logging into your account, you can easily follow the prompts to initiate the cancellation process. The system will guide you through the necessary steps to ensure that the membership of the departed employee is appropriately cancelled and removed. If you have any questions or need further assistance, our support team is available to help you.
How can I access my account and update my subscription?
To access your ILG PA account and update your subscription, follow these steps:
- Visit the ILG PA website and click on the “Login” button.
- Enter your login credentials (username and password) to access your account.
- Once logged in, you can update your subscription by adding or removing employees, and make any necessary updates.
If you need any additional support our membership support team is available at hello@ilg-pa.com.
What happens if I forget or misplace the coupon code for my employees?
The coupon code for your employees can be found on your employer account page, this is the page you are directed to as soon as you login.
How can I contact ILG PA for further assistance or support?
For any further assistance or support, you can contact ILG PA through the following channel:
- Email: Send an email to hello@ilg-pa.com, and our customer support team will respond to your inquiry as soon as possible.
Employed PCA FAQs
What is ILG PA's Employed PCA membership?
ILG PA’s Employed PCA membership is a specialised membership designed for individuals working as employed Personal Care Assistants. It provides access to a range of benefits and support services to enhance their professional development and wellbeing.
What are the benefits included in the Employed PCA membership?
The benefits included in the Employed PCA membership are:
- Recognised branded ILG ID badge
- Branded lanyard and badge holder
- Exclusive rewards and discounts platform
- Access to the MyMindPal mental fitness app
- Legal help and support through our partnership with Irwin Mitchell
- Welfare and debt advice through our partnership with Auriga
- 24/7 telephone advice and counseling service
To find out more, please visit our information page by clicking here.
How do I access my ILG PA Employed PCA benefits?
To access your benefits, simply visit our website and click on the “Login” button. Enter your login credentials, which you set up during the registration process, to access your personalised membership benefits.
How long will it take to receive my ID badge after joining ILG PA?
After joining ILG PA, your ID badge will typically be delivered within 5-7 working days. This timeframe allows for the processing of your membership application and the preparation of your personalised badge. If we have any problems verifying your details we will be in touch as soon as possible.
Can I cancel my membership at any time?
The cancellation process for your membership depends on whether you have directly funded it or if your employer has paid for it. If you have funded your membership, you have the flexibility to cancel at any time without incurring any fees. However, if your employer has paid for your membership, the ownership of the account rests with your employer. They have the authority to manage your membership, including keeping it active or canceling it. Should you have any questions or concerns regarding the cancellation process, we recommend reaching out to your employer or our support team for further guidance.
What happens if I lose my ID badge?
If you happen to lose your ID badge, please notify us immediately by contacting our support team at hello@ilg-pa.com. We will guide you through the process of obtaining a replacement badge and provide the necessary instructions. We offer to replace badges every 3 years free of charge, if you require a new bage during this time period there will be a charge of £10 to cover the cost of admin and postage.
How can I update my personal details or contact information?
To update your personal details or contact information, log in to your membership portal and navigate to the account settings section. Here, you can easily edit and update your information as needed. If you encounter any difficulties or require further assistance, our support team is available to help you.
Self Employed Micro Provider FAQs
Who is this membership for?
The Self-Employed Micro Provider membership caters to individuals who are self-employed PCAs or micro care providers. It offers eLearning training, 24/7 helplines for legal support, discounted insurance and DBS checks, guidance on being self-employed, and customizable template documentation to support their business.
Can I access ILG PA benefits on a mobile device?
Yes, ILG PA is designed to be accessible on various devices, including mobile phones and tablets. You can easily access your membership account, resources, and benefits on the go.
What does the eLearning training cover?
The eLearning training provided with this membership covers essential topics relevant to self-employed PCAs and micro care providers. It equips you with knowledge and skills related to best practices in the industry, ensuring you deliver exceptional care services.
Can I cancel my monthly membership at any time?
Yes, if you choose the monthly payment option, you have the flexibility to cancel your membership at any time without any cancellation fees or penalties.
What if I choose the yearly payment option and want to cancel?
If you choose the yearly payment option and decide to cancel your membership before the year is up, you can request a refund for the remaining period. Our support team at hello@ilg-pa.com will guide you through the process to ensure a smooth and hassle-free experience.
Can I rejoin ILG PA after cancelling my membership?
Yes, you can rejoin ILG PA at any time. Simply visit our membership sign-up page and select the Self-Employed Micro Provider membership to resume enjoying the benefits and resources offered.
What is a micro provider?
A micro-provider is an individual or small service who offers help or care to other people in their community. The term Micro-provider is fairly new. We want to recognise and create a professional body for this hidden caring workforce in the UK.
Can being a personal assistant be a career?
Yes. Being a personal assistant can be a very rewarding career choice. There are plenty of opportunities to learn take courses and develop yourself further. We support many PA’s who have started their own agencies as they have been successful and grown.